Refund Policy
Refund Policy for Herbaman
At Herbaman, customer satisfaction is our top priority. We are committed to providing high-quality men’s sexual health products and ensuring a positive shopping experience. This Refund Policy outlines the conditions and procedures for product returns and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
The product is returned within 7 days of purchase.
The product is unopened, unused, and in its original packaging.
The product was purchased directly from our official website or authorized retailers.
2. Non-Refundable Items
Certain items are not eligible for returns or refunds:
Opened or used products.
Customized or personalized items.
Items purchased on final sale or with a "no return" policy explicitly stated.
3. Return Process
To initiate a return:
Contact our customer service team with your order details and reason for return.
Our team will guide you through the return process and provide a return authorization number if your request meets our policy.
Ship the product to the address provided by our team. Customers are responsible for return shipping costs unless the product was damaged or defective.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:
Approved refunds will be processed within 6 to 7 business days, and the amount will be credited back to your original payment method.
Shipping costs are non-refundable, except in cases where the return is due to a product defect or an error on our part.
5. Damaged or Defective Products
If you receive a damaged or defective product:
Notify us within 5 days of receiving the item.
Provide proof of damage, such as photos, along with your order details.
We will arrange a replacement or a full refund, including shipping costs.
This policy ensures transparency and fairness in our return and refund process, reflecting our commitment to quality and customer satisfaction.